100% AUSTRALIAN OWNED & OPERATED

Terms and Conditions

About These Terms and Conditions

In these Terms and Conditions "we" and "us" means trading name Celebrity Smile Teeth Whitening and CelebritySmile.com.au ABN 69 873 924 423 of PO Box 1287, Wollongong, NSW 2500 Australia, and "you" means you the customer. These Terms and Conditions together with your Order constitute the entire Contract between us and you for the supply of Products. The Contract cannot be varied unless we agree to vary it in writing or by email.

Your Account

If you use this site, it is your responsibility to maintain the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. CelebritySmile.com.au does sell products for children, but it sells them to adults, who can purchase with a credit card or Paypal account. CelebritySmile.com.au reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

Product Descriptions

CelebritySmile.com.au attempts to be as accurate as possible in the descriptions and images of products on the website as well as CelebritySmileTeethWhintening.com.au. However, CelebritySmile.com.au does not warrant that product descriptions or other content on this site is accurate, complete, reliable, current, or error-free. If a product offered by CelebritySmile.com.au itself is not as described, you may return it in accordance with our Return Policy.

Payment Methods And Processing

CelebritySmile.com.au currently accepts PayPal, Visa & MasterCard only. Payment processing will not begin until we receive all the information we need. Orders placed on a weekend or a Public holiday will not begin payment processing until the next working business day.


Business days are Monday through Friday, excluding NSW Public holidays. We process credit card and PayPal payments after you click the "Submit My Order" button.

For credit card and PayPal payments we will email a tax invoice to you with your Order Confirmation. Your tax invoice is your proof of purchase.

Please Note:

  • We are unable to accept credit cards issued by banks outside of Australia.
  • Debit cards and cheque cards have daily spending limits that may substantially delay the processing of your order.
  • You may be required to provide further identification for additional security reference checks.

Product Availability & Prices

CelebritySmile.com.au will attempt to make available all products advertised on this website, however, availability cannot be guaranteed and CelebritySmile.com.au will not be liable for any products which are not available at the time of order. If the product is not available, the customer will be advised as soon as possible.

All prices on the CelebritySmile.com.au website include GST. The price of products shown excludes shipping and delivery costs. Postage and shipping cost is shown separately on the product page but may be recalculated based on how many and what items you place in your shopping cart.

The prices displayed are subject to change without notice. CelebritySmile.com.au reserves the right to refuse or cancel orders where there has been an error on the website, technical or otherwise, and the incorrect price has been displayed. The customer will be notified immediately if such a situation arises and any payments already received will be refunded.

Terms of Product Use

Use of this web site is not meant to serve as a substitute for professional medical advice: this web site is solely an online store for oral products. CelebritySmile.com.au is not the manufacturer of any of the products listed on this web site, only a reseller. Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from this web site before using or relying on them. Your dentist, physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. CelebritySmile.com.au does not give or intend to give any answers to medical related questions and this web site does not replace any medical professional or medical resource. CelebritySmile.com.au does not represent itself as a dentist, physician nor is this implied.

The degree of effect of the whiteness will vary from patient to patient, depending on the personas DNA, structure of the teeth, the number of applications, or the duration of time that the system is used. CelebritySmile.com.au cannot and does not guarantee the results of any products. Teeth whitening may result in a blotchy appearance to the tooth surface and the whitening may not be uniform giving the teeth a banded appearance. Whitening fades with time and any unexpected results may be reversible. Teeth whitening products will not whiten any dental work (crowns, veneers, cavities, bridges, etc.). By placing an order through CelebritySmile.com.au you accept all the risks associated with the product and agree that CelebritySmile.com.au or the manufacturer of the product will not be liable for any unexpected results or complications that may arise as a result of the use of the product.

IF YOU ARE IN NEED OF MEDICAL ATTENTION, CALL YOUR DENTIST OR PHYSICIAN IMMEDIATELY. YOU SHOULD NOT USE THIS PRODUCT IF YOU ARE UNDER 16 YEARS OF AGE, ARE PREGNANT, LACTATING OR HAVE HEALTH PROBLEMS, PERIODONTAL DISEASE OR GUMS THAT ARE IN POOR CONDITION, OVERLY SENSITIVE TEETH, WEAR BRACES, HAD RECENT ORAL SURGERY, DECAYED TEETH, HAVE ROOTS THAT ARE EXPOSED, HAVE COLITIS, OR HAVE JAW PROBLEMS.

It is the users responsibility to check the ingredients of any products beforehand to ensure you are not allergic to any of the ingredients.

Shipping Information

CelebritySmile.com.au accepts orders within Australia and also Internationally (International shipping is subject to change without prior notice). Most orders in Australia are processed in 24 hours ( excluding weekends and public holidays ) and products in stock are dispatched within 2 to 4 business working days. On some occasions delays may be experienced and shipment may be delayed. To ensure product quality, we make sure all gel (dependant on product) is sent fresh from the factory. Because of this we ask that you allow up to a total of 10 days for delivery from the time you place your order.

Once your parcel has been posted, the following can be used as a general guide on how long delivery may take.

Australia orders

  • Regular Post - 3 to 4 business days
  • Express Post - next business day and second day delivery for certain country locations

Outside Australia orders

  • Air Mail - 7 to 10 business days
  • Registered International - 3 to 10 business days
  • Express Post International - 3 to 7 business days
  • Express Courier International - 2 to 4 business days

Voucher Redemption

  • If you have purchased a Celebrity Smile Teeth Whitening products from an external “deal” website you will be given a unique voucher or coupon code. You must enter the required information under Re-Deem Voucher Tab from the homepage. Once your voucher or coupon code has been verified delivery can take up to 21 business days. This process includes voucher and coupon code verification and delivery time. The process is normally much quicker, but 21 days is the  maximum delivery time.

Lost Parcels

CelebritySmile.com.au has a 2 step process when posting orders to ensure the parcel has been sent. When a parcel is being prepared, the customer's name will be manually written in a shipping log with any tracking numbers or customs details for international orders, written next to the customer's name. Then once the parcel has been delivered to Australia Post for shipment, your order will be manually selected as 'shipped' via our shopping cart which you may view by logging into your account.

CelebritySmile.com.au accepts no liability for lost packages, except when the customer’s name has not been entered into our shipping log. A scanned copy of our shipping log is available by request by the customer via email if the parcel has not arrived by a reasonable time frame (under our discretion). It is recommended that express post is selected for all orders as online tracking will be available via the Australia Post website.

If a parcel has not arrived within a reasonable time frame, it is the customer's responsibility to call Australia Post on 13 13 18 to file a lost parcel investigation. CelebritySmile.com.au agrees to assist where possible and necessary after the claim has started.

Returns Policy

Due to the nature of our products results vary greatly person to person depending on the type of conditions or stains the users has. It may take a number of months to completely rid tough stains and therefore we are not able to refund purchases unless the product is defective. CelebritySmile.com.au does offer a 7 day exchange back guarantee for all DEFECTIVE items provided that the product is returned in its original state and includes all original packing material, original manuals and instructions, and any accessories that came with the item. Partial returns will NOT be accepted.

It is the customers responsibility to initially pay for any return shipping costs. If after inspection, the product is deemed defective, the amount of the shipping cost may be partially or fully refunded on receipt of proof of the amount. The refund will be limited to the cost of the item being returned to us via regular mail only. If the item is sent to us via another method, such as express or registered post, a partial refund of only the actual regular mail cost will be refunded. If an item needs to be returned, you must email returns@celebritysmile.com.au first and describe the problem.

Copyright

All web site design, text, graphics, logos, videos, button icons, images, audio clips, the selection and arrangement thereof, and all software is Copyright (c) Celebrity Smile Teeth Whitening and CelebritySmile.com.au, ALL RIGHTS RESERVED, or Copyright of the products manufacturer. Any use of the materials on this web site - including reproduction, modification, distribution, republishing, transmission, display or performance - without the prior written permission of Celebrity Smile Teeth Whitening and CelebritySmile.com.au is strictly prohibited.

Credit Card Fraud

While CelebritySmile.com.au employs Secure Sockets Layer (SSL) technology software for its transactions with our customers, CelebritySmile.com.au will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.

Fraud Protection or Prevention Procedures

When you place your Order by either a Credit Card or PayPal you may be sent an email from our Fraud Prevention Officer requesting further information, such as a copy of your credit card and drivers license for identification. After verification this information will be destroyed. In this case, until your order has passed internal Fraud Prevention procedure checks your order will remain on Pending status. If you do not provide the requested information within 7 days, your order will be cancelled and your payment will be refunded back to the method in which you paid. These information requests are sent to help protect Credit Card and PayPal account holders from online Fraud.

General

You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of CelebritySmile.com.au. Any unauthorised assignment shall be deemed null and void.
If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.

Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.

CelebritySmile.com.au reserves the right to change the Terms and Conditions of sale at any time.No CelebritySmile.com.au employee or agent has the authority to vary any of the Terms and Conditions governing any sale.

Force Majeure

To the extent permitted by law, CelebritySmile.com.au is not liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of CelebritySmile.com.au, and CelebritySmile.com.au shall be entitled to a reasonable extension of time for the performance of such obligations.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales