Frequently Asked Questions

Terms & Conditions for Teeth Whitening Products on Website

Use of this web site is not meant to serve as a substitute for professional medical advice: this web site is solely an online store for oral products. CelebritySmile.com.au is not the manufacturer of any of the products listed on this web site, we are only a reseller. Please consult with your own physician or dental health care practitioner regarding the use of any goods, products or information received from this web site before using or relying on them. Your dentist, physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. CelebritySmile.com.au does not give or intend to give any answers to medical related questions and this web site does not replace any medical professional or provide medical resources. CelebritySmile.com.au does not represent itself as a dentist, physician and general practitioner nor is this implied in any way.

The degree of shades dropped or whiteness of teeth will vary from person to person, depending on the individuals age, DNA, lifestyle habits of drinking and eating, smoking, structure of the teeth, number of product applications, or the duration time of whitening procedures and type of home whitening kit used. CelebritySmile.com.au cannot and does not guarantee the results of any products. Teeth whitening may result in a blotchy appearance to the tooth surface and the whitening may not be uniform giving the teeth a banded appearance. Whitening fades with time and any unexpected results may be reversible. Teeth whitening products will not whiten any dental work (crowns, veneers, cavities, bridges, etc.). By placing an order through CelebritySmile.com.au you accept all the risks associated with the product/s and agree that CelebritySmile.com.au or the manufacturer of the product will not be liable for any unexpected results or complications that may arise as a result of the use of the product. Please ready carefully all Instructions on use and strictly follow manufacturers guidelines and procedures of use. These instructions must be followed to when using any teeth whitening product.


It is the users responsibility to check the ingredients of any products beforehand to ensure you are not allergic to any of the ingredients.


How does the teeth whitening process work?

Teeth Whitening is a process that lightens discolorations of tooth enamel. Celebrity Smile Teeth Whitening take home kits use an effective whitening gel formula applied with a revolutionary pen applicator, using a soft applicator tip, daily until you have reached your desired level of whitening. Using professional-dental grade strength whitening gel formulated with 6% hydrogen peroxide, 18% carbamide peroxide gel and sensitive free non peroxide gel  - is the most widely used gels and most desirable methods to effectively whiten your teeth. The Advanced Whitening Kits include our special easy to use clear cheek retractors unlike traditional messy whitening kits that use moulded mouth trays.


How does it remove stains?

Celebrity Smile Teeth Whitening products will remove most stains by performing a gentle reaction that whitens your teeth. As the active ingredient in the gel (hydrogen peroxide, carbamide peroxide or non peroxide depending on your product), is broken down, oxygen acts upon the stained organic deposits, which oxidizes them into a white colour. This process makes the overall tooth shade closer to its natural unstained shade. Your tooth structure remains unchanged. Years of clinical tests have demonstrated the safety the effectiveness of this type of system. Over 98% of people treated achieve some level of tooth whitening. Crowns, bridges, bondings, and fillings do not lighten than their original colour and will not be affected in any way from the gel formula.


How long should I keep Teeth Whitening gel on my teeth before I rinse or brush?

It is advised to only rinse your teeth to remove the excess gel formula before apply a second or third treatment. Brushing in between sessions is not necessary with the use of Celebrity Smile Teeth Whitening products as the gel dissolves naturally with your saliva, leaving your mouth clean and fresh, However, you choose to rinse in between applications and only brush 1 hour after final treatment to avoid any gum or tooth sensitivity.


Why is there bubbling and fizzing of the gel after application?

The bubbling and fizzing is actually part of the whitening process and the gel formula doing its job, the bubbling and fizzing is the formula working as the surface stains are oxidising. Bubbling and fizzing will also not occur with every use. The whitening products will continue to work without the bubbling and fizzing.


Are Celebrity Smile Teeth Whitening products FDA & ACCC approved?

YES. Our process is simple, safe, and effective. We only use patented products that are United States FDA approved for maximum teeth whitening. Also all our products comply with strict Australian ACCC standards on gel strengths and percentages for each whitening formula. Celebrity Smile Teeth Whitening products don’t damage the structure of the teeth but simply remove the stains, making your teeth brighter and whiter with each treatment.


Is the whitening process permanent?

Your teeth have initially become stained due to consumption of foods and beverages. Upon the completion of your initial whitening process, your teeth will be restored to their natural white shade depending on your genetic DNA. Smoking, eating certain foods, and drinking beverages like coffee, tea, soft drinks, and red wine will gradually darken and stain your teeth again. You may select to periodically whiten your teeth, thus reducing the likelihood of your teeth becoming stained again. After an initial treatment, most people do touch ups at 3, 6 or 12 month intervals.


How soon can I eat or drink?

We recommend after the use of any teeth whitening product that you DO NOT eat or drink anything except room temperature water for 1 hour. DO NOT smoke, drink coffee, red wine, tea  or cola soft drinks  within 1 hour of whitening your teeth. The teeth have pores like skin and during whitening will open and be more likely subject to staining. It is recommended that you lightly brush your teeth with toothpaste 1 hour after a whitening treatment.


Who can use teeth whitening products and benefit from teeth whitening?

Almost everyone. However, there are some cases where treatment may not be effective. Teeth Whitening is ideal for people who have healthy, unrestored teeth and would like a whiter, brighter smile. Tetracycline discolorations and artificial dental work will not be responsive to cosmetic teeth whitening but can still be whitened without any effect.



Is it safe to whiten my own teeth at home?

Yes, our advanced teeth whitening systems are specially designed to be an easy-to-use complete take home kit with detailed instructions. Over a decade of research indicates that whitening teeth with hydrogen peroxide and carbamide peroxide and it is totally safe and effective. Especially now with the sensitive free non peroxide gel formula. All of our products comply with strict United States FDA regulations and Australian ACCC guidelines.


How long does the whitening process take?

Results are dependent upon the individuals DNA and characteristics of each person, but most people usually see results after the first treatment. We recommend for maximum results that teeth whitening treatments of 2 consecutive sessions with a maximum of 30 minutes per session for the Mp3 Head Set Kit and 5-7 day consecutive applications of the Eternal White Pen Kits Carbamide Peroxide or Non Peroxide for 30-40min each. Detailed instructions of use based on each individual product are provided with each DIY home kit. You should however avoid coffee, tea, cola drinks, red wine, smoking, or consuming anything that could stain your teeth if you are wanting long lasting results. Teeth whitening is all about maintenance, once you whiten your teeth to a desired level it best to avoid staining foods and drinks and maintain them at the desired level.


Are there any side effects?

In some cases teeth or gums can momentarily react and become sensitive and sometimes form white in spots in the gums due to the whitening application and gel formula. This usually occurs in the first week, and will cease in 1-3 days after stopping the whitening treatment, make sure you are NOT applying the gel to gums. The sensitivity of your teeth and gums can be reduced by the following advice below:

  • Reduce usage time and/or frequency until the sensitivity subsides
  • Interrupt the application for 2-3 days, then continue the daily application
  • Interrupt the application and contact your doctor if sensitivity continues
  • Use mild toothpastes and soft toothbrushes to reduce gum irritations during the application.
  • Use of toothpaste like Sensodine can aid in the reduction of tooth sensitivity
  • Regular use of our Desensitizing Gel can help reduce teeth sensitivity

Others may have nonspecific sensitivity in their teeth, gums, tongue, or throat. If any of these symptoms are more than mild, discontinue the treatment until you speak to your dentist or physician.


What are the ingredients in the Celebrity Smile Teeth Whitening products gel formula?

6% Hydrogen Peroxide Gel ingredients: Aqua (Water), Glycerin, Hydrogen Peroxide, Potassium Nitrate, Carbomer, Flavouring, Sodium Hydroxide and Disodium EDTA.

18% Carbamide Peroxide Gel ingredients: Carbamide Peroxide, Aqua (Water), Glycerin, Potassium Nitrate, Carbomer, Flavoring, Sodium Hydroxide and Disodium EDTA.

Gels also contain a refreshing, natural minty flavoring.


Who should NOT whiten their teeth?

Teeth whitening should NOT be used if you suffer from advanced gum disease (periodontal disease), open cavities, leaking fillings, exposed roots, or other dental conditions that cause sensitivity or have recently had oral surgery. Teeth whitening should NOT be used if you are pregnant or lactating and is NOT recommended for children under the age of 16 also people with existing sensitivity, recently cracked teeth, micro-cracks.


What if I swallow the whitening gel?

Every time you Celebrity Smile Teeth Whitening products you inevitably swallow small amounts of whitening gel as it is applied directly to your teeth. This is normal and, except for the taste, there are no hazards as most people who swallow small amounts of gel.



Delivery & Shipping Information

CelebritySmile.com.au accepts orders within Australia and also Internationally (International shipping is subject to change without prior notice). Most orders in Australia are processed in 24 hours ( excluding weekends and public holidays ) and products in stock are dispatched within 2 to 4 business working days. On some occasions delays may be experienced and shipment may be delayed. To ensure product quality, we make sure all gel (dependant on product) is sent fresh from the manufacturer. Because of this we ask that you allow up to a  maximum total of 10 days for delivery from the time you place your order.

Once your parcel has been posted, the following can be used as a general guide on how long delivery may take.

Australia orders

  • Regular Post - 3 to 4 business days
  • Express Post - next business day and second day delivery for certain country locations

Outside Australia orders

  • Air Mail - 7 to 10 business days
  • Registered International - 3 to 10 business days
  • Express Post International - 3 to 7 business days
  • Express Courier International - 2 to 4 business days

Voucher & Coupon Redemptions

  • Once your voucher or coupon code has been verified from the associated DEAL company, delivery can take up to 21 business days. This process includes voucher or coupon verification and delivery time. The process is normally much quicker, but 21 days is our maximum possible time.


Lost Parcels

CelebritySmile.com.au has a 2 step process when posting orders to ensure the parcel has been sent. When a parcel is being prepared, the customer's name will be manually written in a shipping log with any tracking numbers or customs details for international orders, written next to the customer's name. Then once the parcel has been delivered to Australia Post for shipment, your order will be manually selected as 'shipped' via our shopping cart which you may view by logging into your account.

CelebritySmile.com.au accepts no liability for lost packages, except when the customer’s name has not been entered into our shipping log. A scanned copy of our shipping log is available by request by the customer via email if the parcel has not arrived by a reasonable time frame (under our discretion). It is recommended that express post is selected for all orders as online tracking will be available via the Australia Post website.

If a parcel has not arrived within a reasonable time frame, it is the customer's responsibility to call Australia Post on 13 13 18 to file a lost parcel investigation. CelebritySmile.com.au agrees to assist where possible and necessary after the claim has started.


Returns Policy

Due to the nature of our products results vary greatly person to person depending on the type of conditions or stains the users has. It may take a number of months to completely rid tough stains and therefore we are not able to refund purchases unless the product is defective. CelebritySmile.com.au does offer a 7 day exchange back guarantee for all DEFECTIVE items provided that the product is returned in its original state and includes all original packing material, original manuals and instructions, and any accessories that came with the item. Partial returns will NOT be accepted.

It is the customers responsibility to initially pay for any return shipping costs. If after inspection, the product is deemed defective, the amount of the shipping cost may be partially or fully refunded on receipt of proof of the amount. The refund will be limited to the cost of the item being returned to us via regular mail only. If the item is sent to us via another method, such as express or registered post, a partial refund of only the actual regular mail cost will be refunded. If an item needs to be returned, you must email sales@celebritysmile.com.au first and describe the problem.